Session Details

High-risk customers drive a disproportionate share of risk, workload, and regulatory attention in any financial crime compliance program. Supervisors expect institutions to identify these customers accurately, apply controls that match the risk, and demonstrate that their decisions are consistent and defensible. Meeting that expectation is harder as customer populations grow, risk profiles change, and compliance teams are asked to do more with the same resources. This session brings together experienced practitioners to discuss how institutions are strengthening their approach.

We'll cover practical approaches to managing high-risk customers across the full relationship, including risk rating, enhanced due diligence, ongoing monitoring, and escalation and exit decisions.

Our expert panel will share how leading organizations are calibrating risk criteria, keeping customer information current, and building review processes that hold up under examination.

Leave with actionable perspectives on what regulators expect to see, where high-risk customer programs commonly fall short, and how to position your compliance function to manage these relationships with greater consistency and confidence.

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